Cable company Cox Communications is a division of Cox Enterprises. television, home automation and telecommunication service provider in the U.S. Cox Communications is an old-fashioned company founded in 1964 with the title Cox Broadcasting Company. In 1993 Cox Communications was the first cable provider to provide the business user with telecommunications services. Cox is also a first cable provider to provide telephone services to customers beginning in 1997.
Cox Communications became a ‘green company’s Alternative Energy Program during 2011 resulted in the success installing two fuel cells in the headquarters. The fuel cells produce enough electricity locally that the company’s dependence on the power grid in the local area was reduced by a significant amount. In the following year Cox began to enter the home security industry under the brand name Cox House Security.
Cox Communications currently provides Cable TV, High-Speed Internet, Digital Telephone, House Security as well as Business Services such as voice data, video, and voice. Must Read
Regional availability
Cox Communications has a television user base of more than 6.2 million people, making its the largest provider of cable TV. It’s seventh on the telecom carrier list with more than 3.2 million customers of their digital phone service.
Cox Communications provides internet services in 18 U.S. states including California, Virginia, and Arizona. The internet service provided by Cox is available to around 21.1 million customers. In addition to the cable service, Cox also provides fiber services to business users across more than 1000 zip areas. In addition, Cox Communications has set Wi-Fi hotspots across their network, making it easily available to Cox customers on the go.
Errors / network problems
The Cox website includes a comprehensive Education Center that lists out the most frequent errors you might face and solutions to fix the issue.
The largest number of network problems are experienced by Cox’s internet service with a staggering 92 percent. The majority of the time it’s because of an outage that affects the entire area and leaves you with no option other than to call customer support for assistance and then wait for the issue to be resolved. In such cases, Cox offers a notification service you can sign up to that will drop an email once service is restored. Television services, which are at 6 percent, seldom face issues and they are often not solved by trying to troubleshoot it yourself.
Troubleshoot your problem
In a variety of instances of problems that are related to problems with Cox Internet services You can resolve the issues yourself by switching off and on the modem or router. Some models even have the reset button that can solve a variety of common issues. The first step is check whether the Cox service isn’t in the process of being down. It is possible to find numerous websites such as DownDetector that provide information on problems with services.
If you are experiencing problems that arise with issues with the Cox TV service such as the black or blue screen or a blurred image the problem is a loose cable. the most likely cause. Make sure you check all the cables running into the set-top boxes or cable box, and make sure that they’re latched tightly.
If you’re Cox home telephone line has gone not working It’s likely the problem is due to a bigger outage on Cox’s part. In the event of a crisis you may reach Cox at Cox by calling 1-800-234-3993 or tweet them using the Twitter account @CoxHelp.